What is the rural family support service?

Rural Family Support Services

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Who do we support?

How can i access support?

Where will I receive support?

Why do i need family support?

What is the Rural Family Support Service?

Rural Family Support Workers at MDSS strive to assist families with children and youth aged 0-18 years to gain knowledge, skills, and resources to provide for the physical, social, and emotional needs of their children.

Our Rural Family Support Workers aim to:

  • Improve the wellbeing and safety of children, young people, and their families through positive family support.
  • Providing parenting strategies to parents and carers to build the capacity of the family to care for and protect their children.
  • Provide information, support, and referrals to enable families to access the resources to build their capacity to solve problems and make positive choices and changes.
  • Assisting children and youth aged 0-18 years with self-esteem issues, risk taking behaviours, anger management problems, risk of early school disengagement and adjustments with separation and divorce.

Who do we support?

MDSS supports families with children and/or youth aged 0-18 years.

This includes not only children or youth but parents as well.

Our staff are trained to assist families in various situations gain the knowledge, skills, and resources to provide for the physical, social, and emotional needs of their children and make positive choices or changes.

Our Rural Family Support Workers each have an outreach area allocated to them including Clermont, Middlemount, Dysart, Glenden, Nebo, and Coppabella. These areas are visited once a week by the same Rural Family Support Worker.

How can I access support?

There are a few ways you can connect with Rural Family Support.

We also have various community partners who may refer you to us. If your child has been referred to us by their school, we will call you and organise to see your child at their school.

Once you have engaged with our service, one of our Rural Family Support Workers will complete an intake session with you and/or your family/children where there are a few forms to complete. We will organise a support plan for you that you will help create to ensure we can provide you with the support specific to you and your situation.

Where will I receive support?

To receive support, your Rural Family Support Worker may:

  • Visit your child/ren at school and see them during class
  • Hold sessions in our offices in Moranbah at the Moranbah Youth and Community Centre
  • Hold sessions at a local park, café or other safe location
  • Conduct sessions over the phone
  • Conduct sessions through video calling like Zoom or Microsoft Teams
  • Email valuable resources or information
  • Send text messages to check in

Why do I need family support?

Our Rural Family Support Service can be accessed by any family, especially those who might be experiencing the following:


  • Children or youth with:
    • Self-esteem issues
    • Risk taking behaviours
    • Anger management problems
    • Risk of early school disengagement
    • Withdrawing from normal behaviours
    • Being bullied or bullying others
    • Adjustment to changes in the family dynamic
  • Parents going through separation and divorce
  • Co-parenting after separation or divorce
  • Co-parenting with blended families
  • Parenting strategies to help provide and support their children after unexpected circumstances or hardship
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